Frequently Asked Questions (FAQ)

1. Are your products truly natural?

Absolutely! We pride ourselves on using only the finest natural ingredients, carefully selected for their effectiveness and purity. No nasties, just the good stuff your skin craves!

2. Are your products cruelty-free?

Yes, all our products are proudly cruelty-free. We believe in spreading love, not testing it on animals. Your skin can glow guilt-free!

3. How can I determine which products are best for my skin type?

We've got you covered! Our products are made primarily for body use, although some are also ok for "all over" use. With sensitive skin in mind, our products shall feel soothing. If you have specific concerns or looking for a face routine, visit www.luuxie.as.me for personalized tips and tricks for your specific skin type.

4. Can I use your products if I have sensitive skin? Absolutely! Our products are formulated with gentle, natural ingredients suitable for sensitive skin. However, we always recommend doing a patch test before using any new product extensively. Some products are made with CA-95 compliant fragrances instead of essential oils, so be sure to read the descriptions.

5. What is the shelf life of your products? Our products are made with love and freshness in mind. While shelf life varies depending on the product, most of our goodies have a shelf life of roughly 18 months. Be sure to store them in a cool, dry place for optimal freshness. Each individual product may vary, so check the label for it's exact shelf life.

6. Do you offer international shipping? At the moment, we only ship within the United States. Check out our shipping policy for more details on shipping options and rates.

7. Can I return or exchange products if they don't work for me? Unfortunately, due to the nature of our products, we do not offer returns or exchanges. However, if you have any concerns or issues with your order, please reach out to our customer service team, and we'll do our best to assist you.

8. Are your products suitable for pregnant or breastfeeding individuals? While our products are formulated with natural ingredients, we always recommend consulting with your healthcare provider before using any new skincare products during pregnancy or while breastfeeding.

9. Are your packaging materials eco-friendly? Yes, we're committed to sustainability! Our packaging materials are recyclable and/or biodegradable whenever possible. We believe in taking care of your skin and the planet.

10. How can I stay updated on new product launches and promotions? Stay in the loop by subscribing to our newsletter and following us on social media! We regularly share updates on new products, exclusive promotions, and skincare tips to keep you glowing.

11. Are your products vegan?  Yes our products are vegan! (***with the exception of lip butters until our next collection.)

Have a question that's not listed here? Feel free to reach out to our team at luuxie.llc@gmail.com , and we'll be happy to help! ✨🌿